Refund Policy

We want you to feel confident when choosing a memorial plan. This Refund Policy explains when payments may be eligible for a refund and how to request one.

1. Subscription renewals

Monthly and annual plans renew automatically unless cancelled before the next billing date. Cancellations stop future renewals after the expiration of the current paid period, subject to the plan terms shown at checkout.

2. Refund eligibility

Refund requests are considered on a case-by-case basis. If a charge was made in error, was not clearly disclosed at checkout, or the service was not delivered as described, we may issue a refund after review. A request should be submitted within a reasonable period after the charge.

For subscriptions, we may provide a refund only when a recurring plan is cancelled before the next renewal or when a billing error is confirmed. We may not refund a renewal charge if the service was already used for the entire subscribed period.

3. Digital services

Memorial pages and digital remembrance services are generally digital products. Once a memorial has been created and the service has been used, the value may have already been delivered, and a refund may be limited or unavailable unless required by law or the plan terms.

4. How to request a refund

To request a refund or discuss a billing dispute, contact us at [email protected] with your order details, account email, and the plan that was charged. We will review it promptly and respond with next steps.

5. Contact

If you need help with a refund or a charge you did not expect, please contact us through the Support or Contact page.